OG&E - OG&E Customer Service (2024)

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TitleOklahoma Customer Guide

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• Call you directly even if your balance is past due

• Ask for payment over the phone

• Demand that you pay a bill with a pre-paid debit card

• Ask that you meet us somewhere to make a bill payment

• Tell you that we will come to your house or business to collect payment in cash

• Ask for your bank information or credit card number over the phone

• More sophisticated scammers have used software that lets them show the OG&E name and customer service number on your Caller ID, and some have set up fake phone lines when you call a given number to confirm.

  The scammer typically threatens to send out a technician to turn off your power unless you pay a delinquent bill. The scammer may demand you pay the delinquent bill with a pre-paid debit card or tell you that someone will come to your home to collect the payment in cash.

  If someone calls you claiming to be an OG&E employee and asks for money, this is an immediate “red flag” that it may be a scam.

  We will not ask you for your bank information or a credit card number over the phone. Nor will we ask you to settle a bill using cash or prepaid debit cards, such as GreenDot cards.

  Here are three simple steps you can take to stay safe and protect yourself from scams.

  1. If you are unsure about your bill being delinquent, you can

  - Log in to your oge.com account to see if you have a balance.

  - Call us and use our automated system to get account information, including last payment receipt date and new account balance.

  - Call us and talk to a customer service representative.

  2. Delete all suspicious emails that require “immediate action” to verify your account details or that demand personal information,

  3. Ignore all suspicious requests for personal information,such as bank account numbers, user names and passwords, credit card numbersor social security numbers.

  You can report scam calls to the Federal Trade Commission or state consumer protection agency.

• Scammers may go door-to-door in neighborhoods trying to collect payment or sell products. Be aware that we do not collect money or sell products in this way. Here are some helpful tips:

  1. OG&E does not go door-to-door collecting money. Be cautious of people who demand immediate and up-front payment.

  2. Don’t answer the door for unsolicited service offers. The only reason for OG&E personnel to be at your door is for a scheduled service call or routine vegetation management work.

  3. Some solar companieshave been going door-to-door offering solar products and stating they are OG&E approved or OG&E partners. This is untrue. OG&E does NOT have any solar panel installation partners. We DO NOT recommend or partner with ANY company selling solar generation equipment.

• Whether you’re calling in or conducting business with us online, we want to make sure your identity is always protected. That’s why we’re compliant with a federal program called “Red Flag Rules.”

  The Fair and Accurate Credit Transactions Act (“FACTA”) provides consumers with increased protection from identity theft. As a result of FACTA, a new federal program has developed “Red Flag Rules.” A “Red Flag” is a pattern, practiceor specific activity that indicates the possible existence of identity theft.

  Through this Identity Theft Program, OG&E intends to comply with the Red Flag Rules and to reduce the risk of identity theft that could adversely affect OG&E customers and/or the safety and soundness of OG&E. Based on the definition of “covered accounts” contained in the Red Flag rules, OG&E considers all residential electric service accounts, certain general service accounts (i.e., commercial or business accounts in an individual’s name) and certain security lighting accounts (i.e., security lighting accounts in an individual’s name) as covered accounts subject to this program. Such accounts relate to personal, family or household purposes or any other account which there is reasonably foreseeable risk to customers or to the safety and soundness of OG&E.

  To protect you from the possibility of identity theft, our customer service representatives may ask for additional identifying information or refuse to talk to a third party on your account due to this regulation. We value your privacy.